Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
Smaller organizations often face big challenges managing mobile workers and delivering quality customer service. This customer story explores how Berryessa Gap Vineyards used Microsoft 365 and Teams to support remote productivity and enhance the guest experience, all without adding complexity. Read the story for real-world inspiration and reach out to BbuyTech to learn how to apply the same solutions in your business.
How has Berryessa Gap improved response times?
Berryessa Gap Vineyards has transformed its communication network by implementing Microsoft Teams Phone, allowing employees to receive calls on their laptops and mobile devices. This shift has reduced the time to return calls from three or four days to just one hour.
What technology does Berryessa Gap use for communication?
Berryessa Gap Vineyards uses Microsoft 365 and Microsoft Teams Phone to facilitate communication among its staff. This allows employees to stay connected while on the go, without needing to share personal cell phone numbers.
How has Berryessa Gap reduced operational costs?
By transitioning to Microsoft Teams Phone, Berryessa Gap has eliminated the need for traditional landlines from a third-party vendor, resulting in a 40% reduction in communication costs. This change has also streamlined operations and improved overall efficiency.
Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
published by BbuyTech
We have been available to online customers since 2019, offering a variety of brand-new products at great prices. All of our products ship directly from our different warehouses across the United States, so you get your items quickly and in perfect condition. We know how important it is for you to get what you ordered and get it fast. Our products are a 100% authentic and brand new. We work with the biggest suppliers of high-quality products to bring you only the best items. It is very important to us that we put our customers first and you will see this reflected in every transaction with us. We consider our customers’ happiness to be our top priority and, in the rare event that they are not, we do everything we can to fix the situation. No customer will walk away from our store unhappy. If there's a problem, just let us know and we will fix it. We guarantee only the best experience when shopping with us!
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